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Our commitment

At Eagle Lake Nurseries, we are committed to growing and supplying high-quality, prairie-hardy plant material and providing reliable service to our customers. Because we work with live plant material that is constantly growing and influenced by weather and seasonal conditions, the following terms are intended to provide clarity, fairness, and a smooth ordering process for everyone.

Our goal is always to work collaboratively with our customers while maintaining consistency in our operations and product quality.

Ordering and shipping

Pre-booking

  • All orders must be pre-booked.

Pick-up orders

  • Please allow 1 to 2 business days’ notice for pick-up orders.
  • Customers must arrive equipped to safely transport plant material.
  • Tarps, ropes, and straps are not provided by Eagle Lake Nurseries.
  • Failure to provide appropriate transport materials may result in loading delays and may void stock viability guarantees.
  • Once plant material is loaded and signed for, responsibility transfers to the purchaser.

Deliveries

  • Delivery requires 2 days’ to 1 week’s notice, subject to truck availability.
  • Delivery charges apply and fuel surcharges may be added.
  • Shipping directions must be provided with each order.
  • Plant material travels at the purchaser’s risk and expense.
  • Deliveries are made curbside only, unless prior arrangements have been made.
  • Adequate unloading assistance must be provided. Eagle Lake reserves the right to reschedule deliveries if assistance is not available.
  • Tree dollies may be provided at customer expense (subject to availability) and must be returned with the driver. The driver is not responsible for operating the tree dolly. Additional time will be billed at standard delivery rates.
  • We do not permit combining additional customer orders on a paid delivery (often referred to as “piggybacking,” “tailgating,” or “free-riding”). Merging unpaid deliveries with paid deliveries complicates logistical operations and creates an unfair situation where paying customers may feel disadvantaged.
  • All deliveries must be made from public, safe, accessible, road-grade locations. Drivers are not permitted to:
    • leave public roads or paved access points to offload materials
    • drive onto private property, grass, or any unsafe or unstable surfaces to offload materials

Customer accounts and ordering

Wholesale customers

  • New customers must complete a wholesale application.
  • Online ordering is available, or orders can be emailed. Orders submitted by phone must be confirmed by email.
  • Customer application forms are available on our New account page.

Retail customers

  • Retail customers are offered industry-standard pricing without warranty.
  • All retail orders must be placed online.
  • All other terms and conditions apply.

Payment terms

Credit accounts

  • Payment is due upon receipt unless credit is approved.
  • Approved terms are generally Net 30 days.
  • Interest on overdue accounts: 1.5% per month (18% annually).
  • Credit privileges may be revoked for overdue accounts.
  • Payment methods: cash, cheque, EFT, or e-transfer.
  • Credit card payments on invoices after shipment are subject to a 2% service fee.

Cash accounts (due upon receipt)

  • Cash, debit, cheque, EFT, e-transfer
  • Visa, Mastercard, American Express
  • Credit card payments at time of purchase: no fee
  • Credit card payments after invoicing: 2% service fee

Quotes, acknowledgements and confirmations

  • Prices are quoted F.O.B. Strathmore, Alberta.
  • Quotes are valid for 60 days.
  • Prices are subject to change without notice and are listed in Canadian funds unless otherwise noted.
  • Delivery charges are additional.
  • Order acknowledgements confirm order entry only.
  • While we will make every effort to fulfill your request, exact plant varieties and sizes cannot be confirmed until the shipping date is scheduled.
  • Orders carried into the next season may be subject to a 5% to 10% price adjustment.

Plant material

Availability

  • Availability is subject to crop conditions.
  • Inventory cannot be guaranteed due to the nature of live plant material.
  • Substitutions may be offered when necessary.
  • Availability lists are updated regularly.

Selection

  • All plant material is selected by qualified staff.
  • Inspections require an appointment and may be subject to a service charge.
  • Production areas are restricted for safety and Clean Plants Certification protocols.

Royalties

  • Some plant varieties include royalty fees.
  • Royalties support plant breeding and development.

Returns, changes and cancellations

Restocking charges

  • Potted material: 15% restocking fee
  • Caliper trees: $75/hr handling fee
  • Delivery returns: additional hourly charges apply
  • Returned plants must be in resalable condition

Cancelled orders

  • Potted material: 24 hours’ notice required
  • Caliper trees: 48 hours’ notice required
  • Late cancellations are subject to $50 to $75/hr handling charges for moving plants back into the production areas

Guarantee

Plant quality

  • Plant material is guaranteed to be healthy, of grade, and true to name at time of departure.
  • Responsibility transfers to the purchaser once the purchaser has signed off on the order.
  • Liability is limited to the original purchase price only.

Misidentification

  • Misidentified material will be replaced or refunded.

Crop conditions

  • Orders are subject to crop conditions and availability.
  • Early spring material that fails to leaf out may qualify for a conditional warranty, excluding weather or improper care.

Risk

  • All goods travel at the purchaser’s risk and expense.

Claims

  • Claims must be submitted within 24 hours of delivery or pickup.

Questions

Questions about these terms: email sales@eaglelakenurseries.com or call 403-934-3670.